Does JSB offer refunds?
Refunds may only be given at the discretion of JSB. However, we do offer store credits.
How can I make an exchange?
Please view our exchange policy. Exchange Policy
How does JSB shoes run?
Our sizes are based on standard US sizes. All shoes are given a size suggestion at the bottom of each shoe description. Please keep in mind that, this is only a suggestion as each foot is unique.
How can I use my discount code?
All promo codes must be entered at the time of checkout. Previously used promo codes may be used more than once depending on the sale at the time.
Orders that have already been placed cannot be changed to include discounts after purchase has been finalized. Be sure to use your code on your next purchase!
Please note, all items purchased using a promo code are FINAL SALE.
Where is JSB Located?
We are located in Atlanta, Georgia.
We have a pick up location:
1152 Auburn Rd Ste 207 Dacula, GA 30019
*PLEASE WAIT UNTIL YOU RECEIVE A EMAIL STATING YOUR ORDER IS READY FOR PICKUP.*
Incorrect/Defective/ Missing item in order
We want to sort out any and all issues with incorrect items ASAP. Please contact our customer service team with the order number and photos of the incorrect item(s) received. We will get back to you within 48 hours and resolve it for you as quickly as we can.
Subject Line: Order Number
Body: Attach pictures, detailed explanation of the issue
Sale & Discounted Items
All sale and discounted items are FINAL sale. They are NOT eligible for exchange, or store credit. ALL sales are FINAL after 5 business days of purchase.
How can I cancel my order?
- Contact us right away with any issues or concerns. Once your order has been given to the carrier it cannot be cancelled. You are welcome to exchange your items in accordance to our policy below. Policy's
What if my order was returned due to "undeliverable by mail carrier"?"
If your order is returned to JSB for a insuffient address upon the customers mistake and you would like to have your order re-shipped. You are soley responsible for all shipping expenses. An additional shipping fee -invoice will be provided to you via email. Upon payment for the invoice your order will re-shipped and you will be provided with a different tracking number.
If this is an mistake caused by JSB- ALL SHIPPING FEES WILL BE WAIVED
My order says delivered but I did not receive it.
Once your item(s) is with the carrier, it is completely out of our control. Please contact the carrier for any updates or information regarding your delivery. All orders are shipped via UPS or USPS.
Gift Card Services
All gift cards sent via email including the code, the date it expires and the time frame in which it can be used.
If you are having trouble purchasing or using your gift card code at checkout, please contact Customer Service .
What if the question I have isn't listed?
Please visit our "contact us" tab to ask any questions you may have that is not listed.