FAQ

As we prepare to close our boutique, please note that all purchases are final. We do not accept returns, refunds, or exchanges under any circumstances.

Thank you for your understanding and for supporting us during our closing.

Our sizes are based on standard US sizes. All shoes are given a size suggestion at the bottom of each shoe description. Please keep in mind that, this is only a suggestion as each foot is unique.

All promo codes must be entered at the time of checkout. Previously used promo codes may be used more than once depending on the sale at the time.

Orders that have already been placed cannot be changed to include discounts after purchase has been finalized. Be sure to use your code on your next purchase!

Please note, all items purchased using a promo code are FINAL SALE.

We are located in Lawrenceville, Georgia.

No, we do not offer local pickup at this time.

No, we do not offer local delivery at this time.

We want to sort out any and all issues with incorrect items ASAP. Please contact our customer service team with the order number and photos of the incorrect item(s) received. We will get back to you within 48 hours and resolve it for you as quickly as we can.

Email: Jaysshoeboutique@gmail.com

Subject Line: Order Number

Body: Attach pictures, detailed explanation of the issue

Contact us right away with any issues or concerns. Once your order has been given to the carrier it cannot be cancelled. You are welcome to exchange your items in accordance to our policy below. Policy's

If your order is returned to JSB for a insuffient address upon the customers mistake and you would like to have your order re-shipped. You are soley responsible for all shipping expenses. An additional shipping fee -invoice will be provided to you via email. Upon payment for the invoice your order will re-shipped and you will be provided with a different tracking number.

If this is an mistake caused by JSB- ALL SHIPPING FEES WILL BE WAIVED

Once your item(s) is with the carrier, it is completely out of our control. Please contact the carrier for any updates or information regarding your delivery. All orders are shipped via UPS or USPS.

As we prepare to close our boutique, we are offering inventory for wholesale purchase.

If you are interested in buying wholesale, please contact us directly at jaysshoeboutique@gmail.com for more information, pricing, and availability.

Please visit our "contact us" tab to ask any questions you may have that is not listed.