FAQ

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NO Refunds/Returns. EXCHANGE ONLY.

Refunds may only be given at the discretion of JSB.

Exchange Policy

All eligible items must be exchanged within 7 business days from the date the item is delivered. 

*Once we have received your item(s) it will be processed accordingly within 2 business days. 

ANY defects must be reported within 7 business days of item(s) being delivered.

*ALL SALES ARE FINAL AFTER 10 BUSINESS DAYS OF PURCHASE*

*We can only accept exchanges that are in the original, resalable condition. ( We recommend trying shoes on in a carpeted area for a very limited time) 

*Any shoes exchanged with signs of wear or damage that may have occurred while in possession of the customer will prohibit your exchange.

*Exchanges that do not meet this criteria will be deemed non-exchangeable and will be denied.

*Unfortunately, we are NOT able to hold merchandise for exchange. Our reasoning is because our products are in high demand and if you send back the item you want to exchange there is no guarantee we will have what you want at that time.

If you are wanting to make an exchange, please email us at jaysshoeboutique@gmail.com to receive the shipping address and to begin your process.

Email subject line should read: EXCHANGE for Order #                                          

Jaysshoeboutique.com reserves the right to decline and exchange if the items described above have not been met.

How does JSB shoes run?

Our sizes are based on standard US sizes. All shoes are given a size suggestion at the bottom of each shoe description. Please keep in mind that, this is only a suggestion as each foot is unique.

How can I use my PROMO code?

All promo codes must be entered at the time of checkout. Previously used promo codes may be used more than once depending on the sale at the time.

Please note, all items purchased using a promo code are FINAL SALE.

Where is JSB Located?

We are located in Atlanta, Georgia.

Incorrect/Defective/ Missing item in order

We want to sort out any and all issues with incorrect items ASAP. Please contact our customer service team with the order number and photos of the incorrect item(s) received. We will get back to you within 2 business days and resolve it for you as quickly as we can.

Email: Jaysshoeboutique@gmail.com

Subject Line: Order Number

Body: Attach pictures, detailed explanation of the issue

Sale & Discounted Items

All sale and discounted items are FINAL sale. They are NOT eligible for exchange, or store credit. ALL sales are FINAL after 30 business days of purchase.

How can I cancel my order?

  • Contact us right away!!! Once your order has shipped it cannot be cancelled.

What if my order was returned due to "undeliverable by mail carrier"?"

If your order is returned to JSB for a insuffient address upon the customers mistake and you would like to have your order re-shipped. You are soley responsible for all shipping expenses. An additional shipping fee -invoice will be provided to you via email. Upon payment for the invoice your order will re-shipped and you will be provided with a different tracking number.

If this is an mistake caused by JSB- ALL SHIPPING FEES WILL BE WAIVED

What if the question I have isn't listed?

Please visit our "contact us" tab to ask any questions you may have that is not listed.