Frequently asked questions

General Questions

Does JSB give refunds?


NO Refunds. EXCHANGE ONLY. Item(s) may be exchanged for different size-same style or a different style that equals to same price as original purchase. Item may only be exchanged if it has NOT been worn, or has damages.




How does JSB shoes run?


Our sizes are based on standard US sizes. All shoes are given a size suggestion at the bottom of each shoe description. Please keep in mind that, this is only a suggestion as each foot is unique.




What are my payment options?


We accept all major credit cards, debit cards, and paypal. You can pick your payment option at check out. *CASHAPP NOT ACCEPTED*




How can I use my PROMO code?


All promo codes must be entered at the time of checkout. Previously used promo codes may be used more than once depending on the sale at the time. Please note, all items purchased using a promo code are FINAL SALE.




The item I want is sold out, will it be re-stocked?


It depends on the style. JSB stocks new styles frequently. Be sure to subscribe to our email list to be notified of new and re-stocked styles.




How does pre-order work?


Pre-ordering is a great option for holding your shoe size before it sells out once the actual item is in stock. You will pay in full, then when the item arrives at JSB, we will notify you and proceed with shipping your order. All pre-order shoe styles are dated out 1 week, no later than 2 weeks arrival time to JSB. ETA of the shoe style will be listed in the caption of the picture. We keep in contact with you and provide you with updates during the entire process.




What if the question I have isn't listed?


Please visit our "contact us" tab to ask any questions you may have that is not listed.




How can I be featured as a Jaydoll?


To be featured as a Jaydoll on all of our social media platforms, all you have to do is tag us when you post your picture using #JSBJAYDOLL and/or #SHOPJSB.




Where is JSB Located?


We are located in Indianapolis, IN. Come visit us in store !! 8949 E Washington St. Indianapolis, IN 46219 Booth D12 (Inside the W Street Shopping Center) Phone: 317-318-8204 Email: jaysshoeboutique@gmail.com * When entering the main door, keep straight, turn right down the hall, we are the 2nd to last booth*




Sale & Discounted Items


All sale and discounted items are FINAL sale. They are NOT eligible for refund, exchange, or store credit. ALL sales are FINAL after 30 business days of purchase.




Can I order online and pick-up my items in-store?


Yes, this is highly suggested for our local customers. There is an "in-store" pick-up option available during checkout- free of charge.




How can I cancel my order?


Contact us right away!!! Once your order has shipped it cannot be canceled.




Incorrect/Defective/ Missing item in order


We want to sort out any and all issues with incorrect items ASAP. Please contact our customer service team with the order number and photos of the incorrect item(s) received. We will get back to you within 2 business days and resolve it for you as quickly as we can.




Afterpay Policy


Can you pay Afterpay early?

There are no fees for paying an item off early, but if you’re late there is. Afterpay doesn’t chare interest, but if you do not make a payment on time you will be hit with a late fee.

Why did my Afterpay decline?

Here are a few reasons why a payment can be declined with Afterpay: Your first payment amount must be available at the time of the purchase- even if you have nothing to pay today. Your Afterpay account has overdue payments owing. The Afterpay risk management department has declined your payment.

What happens if I done pay Afterpay?

A: that’s when fees can kick in. Afterpay will notify you by email if a payment has failed. If you don’t pay by the deadline, Afterpay will charge you a $10.00 late payment fee, and a $7 on top of that if you still haven’t paid within the week.

What if I want to return part of my order?

The delivery, quality and return of any goods and services you buy is always the responsibility of the retailer and the service providers you purchase from. The amount and the type of return you can make on a product will always be determined by the returns policy of the individual retailer you bought the item from. You should be able to find out your options by checking their returns policy on their website or contacting them directly. Contact Jay’s Shoe Boutiuque- Customer service .





Shipping, Delivery & Pick-Up

Does JSB provide shipping return labels?


No. You are solely responsible for all shipping expenses when sending the item(s) back to JSB. ** We are NOT responsible for any lost or stolen packages** If you are wanting to make an exchange, please email us at jaysshoeboutique@gmail.com to receive the shipping address and to begin your process. You may mail it back to us or visit us in-store. ID and Order number is required to be shown in store for exchange. Email subject line should read: EXCHANGE for Order #




What are my shipping options?


Standard shipping takes 2-5 business days. You will get the option to choose your shipping method during check out. All orders placed will ship out the following business day that we are open. (Tuesday-Sunday) ** We are NOT responsible for any lost or stolen packages**




Where does JSB ship to?


We ship anywhere in the USA.




Does JSB deliver locally?


No, as of 7/1/20 JSB no longer offers delivery. You will have to select shipping at check-out or pick-up in store.




What if my order was returned due to "undeliverable by mail carrier"?


If your order is returned to JSB for a insuffient address upon the customers mistake and you would like to have your order re-shipped. You are soley responsible for all shipping expenses. An additional shipping fee -invoice will be provided to you via email. Upon payment for the invoice your order will re-shipped and you will be provided with a different tracking number.

If this is an mistake caused by JSB- ALL SHIPPING FEES WILL BE WAIVED




What is the in-store pick-up policy?


Effective 2/1/2021 ALL in-store pick-ups MUST be picked up within 10 business days of your initial purchase. If your item is not picked up within 10 business days of initial purchase, your items will be placed back in our inventory & you will receive a store credit via email.
Should you have reason that you are unable to pick up your order within our given time frame, you will need to communicate to our customer service ASAP.
*Please see our hours of operation*





Exchange Policy

Exchange Policy


*All eligible items must be exchanged within 14 business days from the date the item is picked up or delivered. *Once we have received your item(s) it will be processed accordingly within 2 business days. *ANY defects must be reported within 7 business days of item(s) picked up or delivered. *ALL SALES ARE FINAL AFTER 30 BUSINESS DAYS OF PURCHASE* *We can only accept returns that are in the original,resaleable condition. ( We recommend trying shoes on in a carpeted area for a very limited time) *Any shoes exchanged with signs of wear or damage that may have occured while in possession of the customer will prohibit your exchange. *Exchanges that do not meet this criteria will be deemed non-exchangebale and will be denied. *Unfortunately, we are NOT able to hold merchandise for exchange. Our reasoning is because our products are in high demand and if you send back the item you want to exchange there is no guarntee we will have what you want at that time. If you are wanting to make an exchange, please email us at jaysshoeboutique@gmail.com to receive the shipping address and to begin your process. You may mail it back to us or visit us in-store. ID and Order number is required to be shown in store for exchange. Email subject line should read: EXCHANGE for Order # Jaysshoeboutique.com reserves the right to decline and exchange if the items described above have not been met.




Incorrect/Defective/ Missing item in order


We want to sort out any and all issues with incorrect items ASAP. Please contact our customer service team with the order number and photos of the incorrect item(s) received. We will get back to you within 2 business days and resolve it for you as quickly as we can.





Size Guide

Size Guide






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Contact Us

Call/Text: 317-318-8204

Email: Jaysshoeboutique@gmail.com

STORE HOURS

Monday CLOSED

Tuesday: 12pm-7pm

Wednesday: 12pm-7pm

Thursday: 12pm-7pm

Friday: 12pm-7pm

Saturday: 1pm-8pm

Sunday: 11am-3pm

 

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